Data Controller: MOCA TRAVELTECH GROUP SL
Purpose: Provision of online services; Web user management; Commercial communications related to our services.
Legal Basis: Express consent and legitimate interest.
Recipients: Data is not transferred to third parties, except under legal obligation.
Rights: Access, rectification, erasure, and portability of your data; limitation and opposition to its processing; and the right not to be subject to decisions based solely on automated data processing.
At MOCA TRAVELTECH GROUP SL (hereinafter, “MOCA”), we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.
Therefore, for the purposes of Regulation (EU) 2016/679 (GDPR) and Spanish Law 34/2002 (LSSI), MOCA informs the user that, as the data controller, it will incorporate personal data provided by users into an automated file.
Your data is collected to improve the user experience, attending to your interests and needs.
We are transparent regarding the data we obtain and the reason why we do so.
We only process data in compliance with regulations and request consent where necessary.
We understand your data belongs to you. If you choose not to authorize processing, you can request that we stop.
Our priority is to guarantee your security according to European regulations.
Identity: MOCA TRAVELTECH GROUP SL
Address: Carrer Sant Elies 11, 08006 Barcelona, ES
Tax ID (C.I.F.): B19968270
Email: info@mocatraveltechgroup.com
The data provided may include: Name, phone number, Tax ID/VAT number, Company name, bank details, address, email, location, IATA accreditation, IP address, and technical data about your connection/device.
Note: Registration may be mandatory to access certain services; failure to provide data or accept this policy results in the inability to register.
To manage the services contracted, including billing and collection.
To conduct market research (statistical reports) to improve products. These reports do not include personal data (they are anonymized).
To manage information requests and inquiries.
To perform commercial actions and maintain the relationship with the user.
To comply with legal audits or respond to public administration claims.
Contract Execution: Necessary for the provision of services requested via the platform.
Legitimate Interest: For market research/statistical reports and for offering prospective products to existing customers to encourage loyalty.
Consent: For processing CVs of job candidates or for specific marketing/profiling actions.
Legal Obligation: For fraud prevention and communication with authorities.
Data is kept for the time strictly necessary to fulfill the commercial relationship and to comply with legal obligations.
MOCA does not sell data to third parties. Data may be shared with external service providers (acting as processors) who are required to maintain confidentiality and security. Data may also be shared with other group companies or public bodies when required by law.
Data uploaded or stored by the client within MOCA services belongs to the client (the Data Controller). MOCA acts as a Data Processor (host). MOCA will not access or use this data except for technical support or legal requirements.
Generally, data is stored within the EU. For transfers outside the EU, we ensure a sufficient level of protection through Binding Corporate Rules (BCR) or adequacy decisions by the European Commission.
Calls may be recorded to process requests, improve service quality, and increase security. Recordings are kept for at least 12 months, or longer if a legal liability arises from the interaction.
MOCA may process professional contact data obtained from the internet for legitimate business-to-business (B2B) outreach. Users can object to this processing at any time.
You may exercise your rights by emailing info@mocatraveltechgroup.com:
Access: Request information on the data we hold about you.
Rectification: Update or change your data.
Erasure (Right to be forgotten): Request data deletion.
Limitation/Opposition: Restrict or stop the processing of your data.
Portability: Request a copy of your data in a machine-readable format.
Individual decisions: The right not to be subject to purely automated decisions/profiling.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
The user is solely responsible for the veracity of the data provided. MOCA reserves the right to terminate services if the data provided is false, incomplete, or outdated.
MOCA has adopted legally required security levels to prevent loss, misuse, or unauthorized access. However, the user must be aware that internet security measures are not impregnable.
MOCA is not responsible for the privacy policies of external websites linked on our site.
We may modify this policy periodically. Please check back regularly.
Last update: 11/18/2024